NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. With that in mind, let’s take a closer look at the challenges of maintaining and upgrading call center infrastructure.

Call Center 52

Call Center Contact Center CRM Social Media 52

NobelBiz

MARCH 21, 2023

Key Takeaways: You have to pinpoint the exact reason for a low FCR Your call center should be a customer-centric business Proper ongoing agent training and monitoring Call center technology has evolved to deliver proper performance levels, quality, and FCR enhancement. Why was the call routed to the incorrect division?

First Call Resolution 52

First Call Resolution Call Center Contact Center Knowledge Base 52

Kustomer

AUGUST 8, 2022

Steve Richards: (00:40) I’m used to the salespeople and its kind of a little bit of a different world here going into call centers with CX. And when a QA function really just has a big pile of call recordings or nothing else, or maybe they have some speech analytics and nothing else, they do what they can do.

Customer Service 98

Customer Service How To Call Center Contact Center 98

Talkdesk

SEPTEMBER 6, 2017

Not too long ago, when a customer needed to contact customer service, they had only one option: to call. They called when they needed to book a ticket, they called when they needed a refund, they called to offer feedback, and they called when the product they purchased stopped working. Brilliant.

Omni-Channel 40

Omni-Channel Communication Hotels How To 40

Talkdesk

SEPTEMBER 6, 2017

Not too long ago, when a customer needed to contact customer service, they had only one option: to call. They called when they needed to book a ticket, they called when they needed a refund, they called to offer feedback, and they called when the product they purchased stopped working. Brilliant.

Omni-Channel 40

Omni-Channel Communication How To Hotels 40

Kustomer

JULY 16, 2020

I’m used to the salespeople and its kind of a little bit of a different world here going into call centers with CX. And when a QA function really just has a big pile of call recordings or nothing else, or maybe they have some speech analytics and nothing else, they do what they can do. Steve Richards: (00:40).

Customer Service 52

Customer Service How To Call Center Contact Center 52