NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. With that in mind, let’s take a closer look at the challenges of maintaining and upgrading call center infrastructure.

Call Center 52

Call Center Contact Center CRM Social Media 52

Pointillist

NOVEMBER 11, 2019

By Stephanie Ventura Metrics tracking is a vital element of every call center. However, aiming to track all possible call center metrics can lead to information overload. Many call center leaders cite First Call Resolution (FCR) as the most important metric to track. What is First Call Resolution?

First Call Resolution 74

First Call Resolution Call Center Metrics Self Service 74

NobelBiz

MARCH 21, 2023

So it’s time to strengthen customer relationships and leverage the power of customer service resolution. Why was the call routed to the incorrect division? Review call records and logs. Analyze customer comments. Consult with your call center agents and supervisors. Incomplete products?

First Call Resolution 52

First Call Resolution Call Center Contact Center Knowledge Base 52

Call Experts

NOVEMBER 18, 2021

Contact center technology can be the nerve center of your organization’s customer relationship management (CRM) strategy. Depending on the services offered, the contact center can also be called a call center, service desk, or customer service department.

Contact Center 98

Contact Center Technology Self Service Average Handle Time 98

SmartKarrot

APRIL 20, 2023

Boost efficiency: Call insights can help you to streamline your processes and eliminate wastefulness in your operations. Enhance security: Call recording and monitoring can help you to identify potential security threats and take steps to mitigate them accordingly.

Call Center 10

Call Center Analytics Call Recording Analysis 10