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29 Customer Service Training and Coaching Tips

Stella Connect

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.

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Engrain Your Brand Vision in Your People & Excellent Customer Service Will Follow!

Pretium Solutions

The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. Clearly they value excellent customer service and have a set of expected customer service behaviors for their mostly teenage employees.

Brands 60
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Deliver Your Brand Vision in Your People & Excellent Customer Service Will Follow!

Pretium Solutions

define your brand vision , what you and your products and services stand for, and. The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. Chick-fil-A’s brand vision statement is very simple: Be America’s Best Quick-Service Restaurant.

Brands 40
article thumbnail

Deliver Your Brand Vision in Your People & Excellent Customer Service Will Follow!

Pretium Solutions

define your brand vision , what you and your products and services stand for, and. The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. Chick-fil-A’s brand vision statement is very simple: Be America’s Best Quick-Service Restaurant.

Brands 40
article thumbnail

Deliver Your Brand Vision in Your People & Excellent Customer Service Will Follow!

Pretium Solutions

define your brand vision , what you and your products and services stand for, and. The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. Chick-fil-A’s brand vision statement is very simple: Be America’s Best Quick-Service Restaurant.

Brands 40
article thumbnail

Engrain Your Brand Vision in Your People & Excellent Customer Service Will Follow!

Pretium Solutions

The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. Clearly they value excellent customer service and have a set of expected customer service behaviors for their mostly teenage employees.

Brands 40