Banking, Connections, Exceptional Customer Service and First Call Resolution

Automated Interaction Summaries: A Catalyst for Enhanced Efficiency and Engaging Customer Interactions

NobelBiz

JULY 4, 2023

With automated interaction summaries, the agent can focus on the call, knowing that the details of the troubleshooting process are being captured. This gives the agent the freedom to focus on delivering exceptional customer service without worrying about forgetting crucial details.

Interaction

Interaction Call Center Engagement Contact Center

Customer Service Training: Empowering A Service Mindset

Integrity Solutions

SEPTEMBER 28, 2023

After all, you can’t consistently deliver at such a high level — at every customer touch point — if only certain people are responsible for making sure it happens. In the banking sector this is especially apparent. This is the percentage of customer service calls that get resolved on the first attempt.

Customer Service Training

Customer Service Training Training Customer Service Contact Center

Customer Experience Update

Automated Interaction Summaries: A Catalyst for Enhanced Efficiency and Engaging Customer Interactions

Customer Service Training: Empowering A Service Mindset

Webinars

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