Talkdesk
MARCH 4, 2021
When I was preparing to move from one country to another, I wanted to put all my finances in the right order: close some bank accounts I haven’t been using, ask for bank statements, etc. As their banking client, it would have been easier if I could’ve solved my questions with just a simple phone call.
NobelBiz
JULY 25, 2023
Data Collection: Beyond Just Conversations In a bustling call center environment, data collection is not a mere logging of interactions; it’s a comprehensive endeavor: Voice Recording: Every second of customer-agent dialogue is recorded.
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NobelBiz
FEBRUARY 22, 2022
Among the advantages to your contact center agent workflow are: • The use of predictive calls to decrease and manage the average handling times (AHT) ; • The capacity for supervisors to listen in on calls; • Call recording to ensure that critical points are not forgotten; • The option to put callers on hold temporarily.
NobelBiz
AUGUST 11, 2022
Key information (activity, location, prior purchases, outstanding bank balances, and so on) is displayed at a glance to handle any customer concerns as fast as possible and to further enhance and personalize the customer experience. Greater Automation Choosing a contact center cloud plattform gives your organization flexibility and security.
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