B2C Customer Service Training Guest Experience How To 
ShepHyken
AUGUST 1, 2022
Being the Ritz Carlton of Your Industry: How to Deliver Delight by Joseph Michelli, Ph.D. Linkedin Pulse) The Ritz-Carlton Hotel Company carries an experience excellence mystique. So let’s explore five lessons on fostering service excellence and elevated experiences. They want B2C-like experiences.
ShepHyken
FEBRUARY 25, 2019
(CeoWorld Magazine) Brand Keys 24 th annual Customer Loyalty Engagement Index ® (CLEI), conducted by the New York-based brand engagement and customer loyalty research consultancy has definitively identified “loyalty” as a profit-generator for brands that know how to create it and market it. CX is for retail brands, as in B2C.
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