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Call Center optimization: Tools and best practices to increase performance

NobelBiz

FEBRUARY 27, 2024

This enables agents to provide personalized and efficient service by having immediate access to a customer’s history, preferences, and prior interactions. One of the primary advantages of CRM integration with contact center technology is call flow management. RELATED ARTICLE What is IVR?

Call Center 104
Call Center Tools Contact Center Net Promoter Score 104
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Call Center Dialer Software: Optimization Best Practices

NobelBiz

MAY 9, 2023

Customer-related data include filters based on demographics and historical connection rates based on time of day to determine how many lines to call out per agent. Not having a proper call-back infrastructure: Take the time to work out the call flow of inbound calls.

Call Center 98
Call Center Software Contact Center Software Contact Center 98
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