B2B, Customer Service Representative and Online Experience

When Was the Last Time You Experienced Your Customer Experience?

Innovative CX

JULY 1, 2020

Contacted one of your customer service representatives to place an order or resolve an issue? As CX professionals, we spend a lot of time collecting customer information, analyzing survey data, completing journey maps, creating process maps, using measurements to track our progress against established metrics and so on.

Customer Experience

Customer Experience Customer Service Representative Customer Journeys B2C

Are you still chewing bubble gum when it comes to creating a better customer experience?

Innovative CX

JULY 22, 2020

Create an engaging and effective online experience. If you want to stand out from your competition, then your online experience must be the flagship of your brand. It needs to be the culmination of everything you’ve done to understand your customer’s expectations. Be competitively priced.

Customer Experience

Customer Experience B2C Exercises Customer Service Representative

Customer Experience Update

When Was the Last Time You Experienced Your Customer Experience?

Are you still chewing bubble gum when it comes to creating a better customer experience?

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