Remove B2B Remove Contact Center Remove Customer Focused Remove Online Experience
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5 Top Customer Service Articles For the Week of September 14, 2020

ShepHyken

How to Boost B2B Customer Experience on Your Website by Chris Christoff. Business2Community) This article shares some of the most effective tips on how to boost B2B customer experience on your website. My Comment: Your website is a powerful opportunity to deliver a better customer experience.

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Stop Playing Whac-a-Mole with CX Pain Points

Seaton CX

Pain points usually involve a touchpoint, or specific interaction, with the company—calling the contact center, receiving a bill, or making a transaction. But without a view of the customer journey, you risk wasting those limited resources on the wrong opportunities.