ShepHyken

AUGUST 30, 2019

How do you get your customers to keep coming back? The answer is to simply provide outstanding customer service. As a matter of fact, 97 percent of consumers say customer service is a big factor when it comes to brand loyalty. Manage Your Customer Lifecycle Properly to Maximize Opportunities.

Loyalty Programs 104

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service 104

ShepHyken

MAY 18, 2018

These ideas include tracking customer information, establishing loyalty programs, listening to customer concerns, and focusing on building your online reputation. By applying a few of these concepts to your business, you can dramatically improve your customer experience. appeared first on Shep Hyken.

Loyalty Programs 79

Loyalty Programs Advertising Loyalty Brands 79

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. Customer retention statistics: More than 6 in 10 U.S. billion per year due to avoidable consumer switching. American Express ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

ProProfs Chat

DECEMBER 12, 2019

These three aspects drive customers to either make a purchase or keep looking for the perfect product/service. Why Customers Come Back? 67% of consumers stated that the one reason that makes them come back to business is a good customer experience. Poor customer service drives customers away.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88