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How Telemarketing Philippines Makes Call Reduction An Advantage To SMEs

Magellan Solutions

How can you reduce call volume in your inbound contact center? . Here are 9 ways how Magellan Solutions keep inbound call volume in check and improve overall customer experience: 1. We make other channels accessible and convenient. In short, every effort should be made to spread the customer volume over multiple channels.

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11 Ways Technology Improves Outbound Telemarketing Services Experience

Magellan Solutions

Hybrid Center or Blended Call Flows. A hybrid center is basically responsible for both receiving and reaching out to customers. It combines the two functions of inbound and outbound to create a seamless and consistent calling experience. Advantages: Connect all customers into one channel. Hybrid Model.