Uniphore

DECEMBER 17, 2021

Contact centers are the main touchpoints with members, greatly impacting overall member satisfaction. Impact: 20% reduction in agent training time. 60 second reduction in average handle time (AHT). That’s where conversational artificial intelligence (AI) and automation can help. Improved member satisfaction.

Self Service 130

Self Service Healthcare Contact Center Effort Score 130

Comm100

JANUARY 14, 2020

According to Marketing Week, 15 years ago the average consumer used two touchpoints when making a purchase and only 7% regularly used more than four. Today, consumers use an average of almost six touchpoints with nearly 50% regularly using more than four. This post includes highlights from our Omnichannel white paper.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

Comm100

JANUARY 14, 2020

In customer service, digital omnichannel effortlessly blends digital touchpoints to form a unified view of the customer. FCR) and average handle time (AHT). Break down your key milestones and consider how you can guide your customers through those milestones using your various digital touchpoints and channels.

Omni-Channel 131

Omni-Channel Social Media Average Handle Time Knowledge Base 131

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center