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What is Average Handle Time (AHT)?

ViiBE Blog

MARCH 18, 2021

On the other, each call must be handled as promptly as possible to ensure that the next caller has a short wait time. Given these opposing demands, how can a center ensure that agents handle each call as efficiently as possible? A classic call center metric to measure this is the Average Handle Time (AHT).

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Average Handle Time Call Center Knowledge Base Virtual Call Center 52
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How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?

NobelBiz

AUGUST 11, 2022

Because they offer an omnichannel approach to communication, they allow call center agents to switch between communication channels according to clients’ preferences. As a result, your agents will be able to keep up with consumer demands across all channels. A contextual toolbar helps you control interactions.

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Contact Center Call Center Multi-Channel Omni-Channel 52
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