Beyond the AI Customer Service Hype: Practical Applications for Real Results
UJET
NOVEMBER 3, 2020
But when the interactions between your customers and your agents are filled with repetitive questions, long holds, and awkward pauses, the human connection falls to the wayside. No matter how friendly, helpful, and professional your agent is, if your customer engagements are lengthy and repetitive, your customers aren’t going to be happy.
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