Stella Connect

JUNE 25, 2018

First Call Resolution (FCR) is the most important metric your contact center can measure. It captures the efficiency of your team, tells you how well you’re serving customers, and highlights what needs work. When it’s high, operating costs are minimized and customers are happier. Equip Your Customer Service Team.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Stella Connect

JUNE 25, 2018

First Call Resolution (FCR) is the most important metric your contact center can measure. It captures the efficiency of your team, tells you how well you’re serving customers, and highlights what needs work. When it’s high, operating costs are minimized and customers are happier. Equip Your Customer Service Team.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

ViiBE Blog

APRIL 8, 2021

Customer satisfaction is an essential KPI because it indicates the overall sentiment of your customers. If your customer satisfaction is low, you need to investigate what is going wrong. Average Handle Time. Its software integrates seamlessly into Decathlon’s pre-existing Zendesk call management software.

Call Center Experience 52

Call Center Experience Call Center Average Handle Time Virtual Call Center 52