Average Handle Time Customer Service Training Exercises Management 
Stella Connect
JUNE 25, 2018
Digging in to discover why your process isn’t working is a complex but valuable exercise. Every extraneous customer service call your agents process costs your center money, and in many important ways. Train agents to anticipate future inquiries based on the issue at hand. It’s Time to Tackle First Call Resolution.
Stella Connect
JUNE 25, 2018
Digging in to discover why your process isn’t working is a complex but valuable exercise. Every extraneous customer service call your agents process costs your center money, and in many important ways. Train agents to anticipate future inquiries based on the issue at hand. It’s Time to Tackle First Call Resolution.
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Pretium Solutions
MAY 15, 2012
Lead and manage with the mindset that your call center is a customer loyalty and revenue-generating center. Assess the performance of your call center agents based on specific, customer experience outcomes they achieve during the customer interaction. 6. Exercise the Right Leadership Skills.
Pretium Solutions
MAY 15, 2012
Recap: In Part I of this blog post, I covered the following three areas to focus on in order to advance your call center performance : 1. Create the Right Perception Lead and manage with the mindset that your call center is a customer loyalty and revenue-generating center. Perception matters.
Pretium Solutions
MAY 15, 2012
Recap: In Part I of this blog post, I covered the following three areas to focus on in order to advance your call center performance : 1. Create the Right Perception Lead and manage with the mindset that your call center is a customer loyalty and revenue-generating center. Perception matters.
Pretium Solutions
MAY 15, 2012
Recap: In Part I of this blog post, I covered the following three areas to focus on in order to advance your call center performance : 1. Create the Right Perception Lead and manage with the mindset that your call center is a customer loyalty and revenue-generating center. Perception matters.
Pretium Solutions
MAY 15, 2012
Lead and manage with the mindset that your call center is a customer loyalty and revenue-generating center. Assess the performance of your call center agents based on specific, customer experience outcomes they achieve during the customer interaction. 6. Exercise the Right Leadership Skills.
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