This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Average Handle Time Remove Customer Engagement Remove Knowledge Base Remove Magazine
article thumbnail

The Knowledge Management Imperative for Work-from-Home Agents

eGain Blogs

JUNE 1, 2021

Supervisors had to find a way to maintain customer service quality during this difficult period. eGain Knowledge Hub carried the day for them, helping agents of all kinds provide fast, accurate answers to customers with little to no onboarding and training. KEY FEATURES. Content management. Findability. Process know-how.

Management 52
Management Contact Center Self Service Average Handle Time 52
article thumbnail

Work-From-Home Contact Centers Need Knowledge and Conversational Guidance

eGain Blogs

JUNE 1, 2021

Supervisors had to find a way to maintain customer service quality during this difficult period. eGain Knowledge Hub carried the day for them, helping agents of all kinds provide fast, accurate answers to customers with little to no onboarding and training. KEY FEATURES. Content management. Findability. Process know-how.

Contact Center 52
Contact Center Self Service Average Handle Time Analytics 52
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 134,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter Facebook
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024