BlueOcean

OCTOBER 6, 2020

Sometimes the leadership team shifts, with people moving on to other opportunities or new leaders entering the mix and shaking things up. Are you still in regular contact with your partner’s leadership team and do you still trust them to deliver excellence for your customers? Are Your Customers Happy?

Customer Care 156

Customer Care Contact Center Effort Score Net Promoter Score 156

CSM Magazine

APRIL 5, 2018

Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care? 2-way video chat allows your agent to see your customer, with their permission. Priya Iyer is Chairman & CEO at Vee24.

Customer Care 40

Customer Care Chatbots Average Handle Time Video 40

Verint

SEPTEMBER 29, 2017

It started as an initiative to take our CX efforts to the next level under guiding principles to communicate proactively with customers, understand their business needs and making it easy for them to do business with us. We knew we couldn’t achieve excellence in customer experience without support from the larger leadership team.

Leadership 34

Leadership Customer Centricity Average Handle Time Analytics 34