Magellan Solutions

MARCH 9, 2021

They are equipped with educational expertise and experience necessary to deliver quality service you can imagine. . Saves you Time and Money. To hire in-house customer service representatives is a tedious task. When you shortlist your outsourced customer service providers, ask for their industry experience.

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Magellan Solutions

JULY 4, 2021

With this in mind, let’s explore how outsourcing to a happy customer service firm can contribute to your company’s success: Your AHT is not a problem if you have a friendly customer service. Average handling time (AHT) has been one of the most important metrics to measure in the call center industry.

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NobelBiz

FEBRUARY 21, 2023

The former can better plan his calendar and manage his time. But, ensure agents are not overburdened and have adequate time to handle each issue without being rushed. A well-implemented callback system can help improve agent satisfaction and performance while lowering the overall employee turnover rate.

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NobelBiz

APRIL 5, 2022

The customer experience can make or break your business, so it’s important to understand the factors that make a great customer service representative and a great contact center. Because, as the old saying goes, happy staff lead to happy customers. Customer input is critical for this. To put it another way?

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