Average Handle Time Contact Center Software Industry Net Promoter Score 
Playvox
JULY 14, 2023
Contact Center Agent Productivity Defined Call center agent productivity is based on the efficiency and effectiveness with which your agents handle customer interactions, such as incoming calls, emails, chats, and social interactions. How long does it take agents to handle an inbound call or inquiry?
Playvox
MARCH 19, 2024
Infusing artificial intelligence (AI) into processes is top of mind for business leaders and managers in all industries and across all job functions. AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans.
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NobelBiz
AUGUST 28, 2023
Tech problems in contact centers are like unruly guests at a symphony – they disrupt the harmony of customer interactions, but with the right orchestration, they can be transformed into notes of seamless resolution. Remember, the journey is ongoing; as the industry evolves, so must your strategies. Do you get the picture?
NobelBiz
FEBRUARY 27, 2023
This brings us to our final yet prominent key element to contact centers’ success. Key Performance Indicators Probably one of the most important elements used in tracking performance and success, not only for the contact center industry but also in numerous other industries, are the KPI’s or Metrics.
NobelBiz
AUGUST 11, 2022
That’s where CCaaS – Contact Center as a Service comes in. Indeed, the flexibility of CCaaS technologies allows businesses to readily adapt to the demands and operations of the industry. In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity?
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