Average Handle Time, Contact Center Software, eBook and Report

50% of Call Centers Cite Jump in Digital Channels During Pandemic

NobelBiz

SEPTEMBER 15, 2021

Data keeps beaming in in confirmation of a fact: the digital contact center is here. Voice is changing – average handle time is going up and calls are becoming more complex. A new report from J.D. The current report begins by clearly stating that the age of brick-and-mortar call centers is finally over.

Call Center

Call Center Self Service Average Handle Time Social Media

How to Measure Contact Center Agent Productivity and Five Ways to Boost It

Playvox

JULY 14, 2023

Contact Center Agent Productivity Defined Call center agent productivity is based on the efficiency and effectiveness with which your agents handle customer interactions, such as incoming calls, emails, chats, and social interactions. How long does it take agents to handle an inbound call or inquiry?

Contact Center

Contact Center Measurement Call Center How To

Customer Experience Update

50% of Call Centers Cite Jump in Digital Channels During Pandemic

How to Measure Contact Center Agent Productivity and Five Ways to Boost It

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