Average Handle Time Connections Gamification Rewards Programs 
NobelBiz
FEBRUARY 22, 2023
Simply, by reducing waiting periods for clients and directly connecting them to agents with the most efficient skills to answer, you can reduce your Call Center Shrinkage. Different metrics such as call volumes, service level objectives, and average handling time can be used to quantify shrinkage.
NobelBiz
OCTOBER 18, 2021
Simply, by reducing waiting periods for clients and directly connecting them to agents with the most efficient skills to answer, you can reduce your Call Center Shrinkage. Different metrics such as call volumes, service level objectives, and average handling time can be used to quantify shrinkage.
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