AWS Machine Learning

MARCH 31, 2023

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. This would eliminate hold times and ensure that callers receive fast responses.

Self Service 77

Self Service Virtual Agent Connections Contact Center 77

UJET

NOVEMBER 3, 2020

But when the interactions between your customers and your agents are filled with repetitive questions, long holds, and awkward pauses, the human connection falls to the wayside. Here’s how AI makes the customer experience better by streamlining the agent experience and automating operations. Agent Assist Minimizes AHT.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

UJET

NOVEMBER 3, 2020

But when the interactions between your customers and your agents are filled with repetitive questions, long holds, and awkward pauses, the human connection falls to the wayside. Here’s how AI makes the customer experience better by streamlining the agent experience and automating operations. Agent Assist Minimizes AHT.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

TechSee

AUGUST 14, 2018

Implementing decision support tools backs up the agent, putting the right information at the tip of their fingers, helping them work smarter and perform better in operational KPIs such as First Call Resolution (FCR) and Average Handling Time (AHT).

Contact Center 95

Contact Center System Average Handle Time Virtual Agent 95