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Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Average speed to answer and average handle time are great, but what you really want to do is avoid a second interaction.

Innovation 42
Innovation Omni-Channel Average Handle Time Contact Center 42
article thumbnail

Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Average speed to answer and average handle time are great, but what you really want to do is avoid a second interaction.

Innovation 40
Innovation Omni-Channel Average Handle Time Contact Center 40
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