Average Handle Time, Call Flow, Self Service and Survey

Top 5 Conversational Automation Considerations for Healthcare CX Providers

Uniphore

JANUARY 21, 2022

Healthcare service providers that have implemented these solutions are seeing significant returns on their investments with major improvements across all key metrics, including Medicare CMS and net promoter scores (NPS). According to a Forrester survey, 17 of the largest healthcare plans have an industry average score of 70.2

Healthcare

Healthcare Net Promoter Score Call Flow Self Service

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden

APRIL 11, 2023

AI can free your agents to focus on complex customer issues and provide personalized service. I really like Balto AI’s Real-Time Guidance. Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish.

Strategy

Strategy Contact Center Average Handle Time First Call Resolution

Customer Experience Update

Top 5 Conversational Automation Considerations for Healthcare CX Providers

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

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