Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential
Myra Golden
APRIL 11, 2023
One example of technology that can be leveraged in the contact center is artificial intelligence (AI). AI tools can guide agents through interactions with phrases for de-escalating and overcoming objections, answer frequently asked questions, and automate after-call work (ACW). I really like Balto AI’s Real-Time Guidance.
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