Remove Average Handle Time Remove Call Center Remove Loyalty Programs Remove Wireless
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Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

You meet with customers all the time. When it comes to call centers and service centers what are people focusing on today compared to a decade ago? Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. The call center folks live in their software all day.

article thumbnail

Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

You meet with customers all the time. When it comes to call centers and service centers what are people focusing on today compared to a decade ago? Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. The call center folks live in their software all day.