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How to use your CRM to improve phone sales and service

Vonage

These solutions also arm your agents with all of the information stored in your CRM, enabling them to quickly answer questions and solve problems. So what should you look for when selecting a CTI adapter and call center solution? Includes gamification features. Here are seven suggestions.

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AI Customer Service: Today’s Most Transformative Technologies

TechSee

Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide. AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one.