NobelBiz

JANUARY 16, 2024

” Call center metrics allow businesses to measure their call center’s performance and identify areas that need improvement. Brayan Carpio Senior Call Center Manager, Call4You Marketing “The technology aspect of NobelBiz stood out compared to the competition, and also the great team!

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Call Center Contact Center Contact Center Software Call Recording 52

ViiBE Blog

APRIL 28, 2021

This article will teach you how to measure an agent’s performance and other important customer service metrics. How do you measure the performance of an agent? Key Performance Indicators (KPI)s are metrics used to measure employee performance and change from industry to industry. What are the KPIs in a call center?

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Call Center First Call Resolution Average Handle Time Virtual Call Center 98

NobelBiz

FEBRUARY 21, 2023

Provide examples: Provide examples of common callback scenarios and walk through how to handle them. Role-playing: Provide opportunities for representatives to practice handling callbacks through role-playing exercises. This can help identify areas where representatives need additional training or support.

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Contact Center Abandon Rate Self Service Management 52