NobelBiz
JANUARY 16, 2024
This could include metrics like call duration, conversion rate, customer satisfaction scores, or average handling time. Continuous Improvement : Use real-time data and analytics to monitor campaign performance and make adjustments as needed.
ViiBE Blog
APRIL 28, 2021
We will introduce you to some crucial KPIs and explain how to use them to improve your call center agents’ performance. Here are the five KPIs that we will focus on: Average Handle Time. These three factors are then averaged by the total number of calls to find the AHT.
NobelBiz
FEBRUARY 21, 2023
Provide examples: Provide examples of common callback scenarios and walk through how to handle them. Role-playing: Provide opportunities for representatives to practice handling callbacks through role-playing exercises. This can help identify areas where representatives need additional training or support.
Expert insights. Personalized for you.
52 
Let's personalize your content