Lithium

NOVEMBER 6, 2020

To each winner, and of course to each brand that submitted a nomination, congratulations on a great year — and thank you for a great year of partnership. Recognizing a customer who has demonstrated the greatest return-on-investment (ROI) using Khoros solutions to save money. Small but Mighty — Bank of England.

Social Media 52

Social Media Return on Investment ROI Average Handle Time 52

Lithium

NOVEMBER 6, 2020

To each winner, and of course to each brand that submitted a nomination, congratulations on a great year — and thank you for a great year of partnership. Recognizing a customer who has demonstrated the greatest return-on-investment (ROI) using Khoros solutions to save money. Small but Mighty — Bank of England.

Social Media 40

Social Media Return on Investment ROI Average Handle Time 40

RapportBoost

DECEMBER 10, 2018

RapportBoost uses artificial Intelligence to optimize chat conversations in order to drive dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness, and other critical contact center metrics.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Pointillist

MARCH 1, 2019

That adds up to 40+ days on hold for every person over the course of a lifetime! This analysis reveals not only where the calls originate from but also where to target investments to get maximum ROI while keeping customer satisfaction unchanged. For a business, that means high costs and inefficient call center operations.

First Call Resolution 75

First Call Resolution Self Service Call Center Effort Score 75

Advertisement

This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.

Contact Center

Pointillist

MARCH 1, 2019

That adds up to 40+ days on hold for every person over the course of a lifetime! This analysis reveals not only where the calls originate from but also where to target investments to get maximum ROI while keeping customer satisfaction unchanged. For a business, that means high costs and inefficient call center operations.

First Call Resolution 40

First Call Resolution Self Service Call Center Effort Score 40

Michel Falcon Experience

FEBRUARY 11, 2019

The first is if we strip away what industry that we operate within, the common denominator that we have is that we’re trying to manage human behavior within the workplace and outside of the workplace being our vendors, our business partners, and of course our customers. investors, are bank representatives. or alcohol are.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60