BlueOcean

OCTOBER 6, 2020

Let’s face it: Contact center metrics that measure customer service as if it’s some kind of race (think Average Handle Time) are frankly table stakes. Measuring your current contact center outsourcer’s performance must go deeper than default metrics. Are Your Customers Happy? How do those NPS and CSAT scores look?

Customer Care 156

Customer Care Contact Center Effort Score Net Promoter Score 156

Magellan Solutions

JULY 5, 2021

There is no debate with regards to the country’s reputation as the World’s Call Center Capital. . Here, you can expect excellent customer service outsourcing Philippines to manage and handle inbound calls to your business. . 90% of calls answered within 10 seconds or less.

Omni-Channel 52

Omni-Channel Customer Service Average Handle Time e-support 52

Magellan Solutions

AUGUST 1, 2021

Big brands also love to outsource their non-core functions to Telemarketing call center Philippines for the same reason. Philippines outbound call center is in charge of much more than just problem solving. Here are some indicators companies use: First Call Resolution. Average Handle Time.

Net Promoter Score 52

Net Promoter Score Company Call Center NPS 52