Automotive, Average Handle Time, Culture and Magazine

Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

APRIL 5, 2018

ChatBots are being used in every industry vertical—retail, automotive, financial services, even healthcare—to replace humans in contact centres. AI is expected to take over around 38% of US jobs by the year 2030. Incorporate co-browse and screen-share technology into your phone based contact centres.

Customer Care

Customer Care Chatbots Average Handle Time Video

Customer Experience Keynote Speaker: Customer Service vs Customer Experience

Michel Falcon Experience

FEBRUARY 11, 2019

In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Company culture, employee engagement and customer experience. That culture matters, employee engagement matters. Pete’s Beach, Florida.

Customer Experience

Customer Experience Customer Service Customers Hospitality

Customer Experience Update

Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

Customer Experience Keynote Speaker: Customer Service vs Customer Experience

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