NobelBiz
MARCH 9, 2021
A contact center software is more than just an operating system. Queue management system One of the biggest issues in Contact Centers is the traffic and especially during sudden call peaks. Maintaining steady traffic is much easier if you have a Queue Management System within your software solutions.
NobelBiz
MAY 9, 2023
One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call.
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NobelBiz
FEBRUARY 21, 2023
Deploy CCaaS to create a seamless omnichannel customer journey Omnichannel is no longer an option for call centers; it’s a must! When making purchases, customers have varying preferences across various communication channels. You must deploy actual omnichannel technologies. But make no mistake! What does that entail?
NobelBiz
APRIL 21, 2022
Today we talk about Omnichannel and consumer 2.0. The telephone in contact centers, a more conventional but still commonly used channel, has not escaped this resurgence and that’s where CTI or Computer Telephony Integration comes in. Call origin: Automatic callback and directory sharing are additional features of the CTI system.
NobelBiz
AUGUST 2, 2022
Such call management tools can also use the IR-dialling system to send messages with the opportunity for customers to opt for a call back with a representative or fix their problem themselves. By optimizing resources, automatic callback may smooth out calls during peak hours and balance supply and demand.
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