NobelBiz
MARCH 9, 2021
Cloud Contact software will enable you to have the fastest, most effective ways to gather the clients and make them interact with you. Even more, you can include automatic callbacks to a client who hangs up before the end of the queue. Not to mention seamless navigation across multiple communication channels.
NobelBiz
FEBRUARY 21, 2023
Here are just a few ways to maximize your customer engagement efforts: Customer communication is a vital component of your business, and it’s essential to establish a proper interaction flow. Depending on the size of your business, you can create different channels to help with communication. But make no mistake! What does that entail?
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NobelBiz
MAY 9, 2023
For example, preview or automatic preview dialers can show client information to the agent before the call is dialed. This feature allows agents to familiarize themselves with the client’s history and specific needs, allowing for more personalized and effective interaction. Minimize Call Wait Time Nobody enjoys being put on hold!
NobelBiz
APRIL 21, 2022
Today we talk about Omnichannel and consumer 2.0. The telephone in contact centers, a more conventional but still commonly used channel, has not escaped this resurgence and that’s where CTI or Computer Telephony Integration comes in. Call origin: Automatic callback and directory sharing are additional features of the CTI system.
NobelBiz
AUGUST 2, 2022
IVR – Interactive Voice Response Businesses should invest in good Interactive Voice Response (IVR ) to reduce wait times. In other words, with a good Interactive Voice Response system you can: Provides an effective solution to reduce abandoned calls without increasing staff. How to avoid abandoned calls?
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