NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. To mitigate these issues, many contact centers use dialers to eliminate unwanted wait times.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

APRIL 21, 2022

Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. These are some of the most important CTI integration tools: Information Pop-up display The agent can see a pop-up display on his computer with the customer’s phone number while using CTI.

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

AUGUST 2, 2022

For inbound campaigns, it reflects the proportion of calls presented where the caller abandons the call due to excessive waiting time or a discouraging IVR. They will then post their negative experience on the company’s social media or website. These stages are simplified using IVR, resulting in less waiting time.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52