Remove Automatic Callback Remove Gamification Remove Loyalty Remove Social Media
article thumbnail

Call Center Dialer Software: Optimization Best Practices

NobelBiz

As we saw, dialing strategies are the methods of automatically dialing pre-programmed phone numbers based on certain criteria and logic. Find a solution that integrates SMS, Email, web chat, and social media into an agent’s desktop environment. Minimize Call Wait Time Nobody enjoys being put on hold! Train Your Agents Well A.