NobelBiz

MAY 9, 2023

. – Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. This ultimately impacts the quality of the customer service they provide.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

AUGUST 2, 2022

To achieve this, you need to implement customer engagement strategies. At the same time, the most effective customer engagement strategies are available in the communication technology space. These abandonments can result in lost business opportunities in pre-sales or a poor customer experience in post-sales support.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

APRIL 21, 2022

Today we talk about Omnichannel and consumer 2.0. The telephone in contact centers, a more conventional but still commonly used channel, has not escaped this resurgence and that’s where CTI or Computer Telephony Integration comes in. Call origin: Automatic callback and directory sharing are additional features of the CTI system.

Contact Center 52

Contact Center Call Center Social Media CRM 52