Automatic Callback Customer Care Interaction Social Media 
NobelBiz
APRIL 21, 2022
Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. In technical terms, it is a combination of advanced audio, data communication, and voice interface technologies that allows interactive calls to be conducted over IP or the internet.
NobelBiz
AUGUST 2, 2022
Customers must speak with a customer support agent as soon as possible. They will then post their negative experience on the company’s social media or website. It is possible to avoid a low call failure rate by identifying the customers who are more likely to hang up or stop answering their phones.
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