NobelBiz

FEBRUARY 17, 2023

The solution is to keep your call center from causing customer dissatisfaction and disappointment. And the best one to tackle this problem is: Automatic callback Callback is a CTI function that allows callers to request a callback if the line is busy, no agent is available to handle their call, or they just wish to be called back later.

Customer Service 52

Customer Service Call Center Automatic Callback Contact Center 52

NobelBiz

AUGUST 2, 2022

Reducing call abandonment rate means connecting more with customers in a less impersonal way. To achieve this, you need to implement customer engagement strategies. At the same time, the most effective customer engagement strategies are available in the communication technology space.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

APRIL 21, 2022

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Call origin: Automatic callback and directory sharing are additional features of the CTI system. Buying patterns and preferences shift in reaction to their tastes, trends, and digital environment.

Contact Center 52

Contact Center Call Center Social Media CRM 52