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6 Mistakes to Avoid at All Cost in Customer Service Phone Support

NobelBiz

Even if you sell the most inventive and one-of-a-kind product on the market, the smallest mistake during the customer experience can have major effects. For instance, a customer who requires assistance with the purchase process will be sent to a sales assistant agent. What are the mistakes you should avoid in your call center?

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Call Center Dialer Software: Optimization Best Practices

NobelBiz

Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0% This can be useful in targeted sales approaches or customer service scenarios where agents need to familiarize themselves with the customer’s background.