Remove Automatic Callback Remove Course Remove First Call Resolution Remove Gamification
article thumbnail

Call Center Dialer Software: Optimization Best Practices

NobelBiz

– Brad Butler, Contact Center Software Consultant @ NobelBiz Key Best Practices for Dialer Software Optimization Of course, every business is different and true optimization will factor in the specific elements of each and every campaign. Minimize Call Wait Time Nobody enjoys being put on hold! Optimize Call Scheduling A.