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What is Computer Telephony Integration CTI for Contact Centers?

NobelBiz

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Contact centers are becoming more advanced and they are also being impacted by several new technologies. Today we talk about Omnichannel and consumer 2.0.

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5 Call Center Technologies That Reduce Call Abandonment Rates

NobelBiz

Therefore, as you modernize your customer service, you should consider implementing these 5 call center technologies to keep your call centers moving. What is the Call Abandonment Rate for Contact Centers? Is there an alternative for call centers?