NobelBiz

APRIL 21, 2022

Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. Today we talk about Omnichannel and consumer 2.0. Call origin: Automatic callback and directory sharing are additional features of the CTI system.

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

MAY 9, 2023

For example, Predictive dialers can reduce the time between calls to just 3 seconds, saving an average of 45 minutes per day PER AGENT. For example, preview or automatic preview dialers can show client information to the agent before the call is dialed. If you have 15 agents, that is a total of 11.25 Train Your Agents Well A.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

AUGUST 2, 2022

Consumers are irritated by the high proportion of abandoned calls in outbound calls. They will then post their negative experience on the company’s social media or website. In a rush, agents may propose typical answers that are not necessarily appropriate for consumers. Call failure rate and abandonment rate vary.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

FEBRUARY 21, 2023

Engage with your customers using a variety of channels, SMS, phone calls, WhatsApp, Webchat, e-mail, Social media, and so on. For example, with the CCaaS Solution NobelBiz Omni+ , your call center can use a data-driven strategy that considers the whole customer’s journey to achieve greater user engagement.

Call Center 52

Call Center Customer Engagement Technology Engagement 52