Automatic Callback, Consumers, Customer Relationship Management and Customers

How to Achieve Customer Engagement with Call Center Technologies?

NobelBiz

FEBRUARY 21, 2023

While there is no single, all-encompassing definition of customer engagement, it can be thought of as a customer’s feeling for a brand. For call centers, customer engagement is a proxy for the quality of the relationship between their business and their client. How critical is customer engagement? We answer it all.

Call Center

Call Center Customer Engagement Technology Engagement

What is Computer Telephony Integration CTI for Contact Centers?

NobelBiz

APRIL 21, 2022

Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. And this is a decisive factor in the relationship between brands and clients. Today we talk about Omnichannel and consumer 2.0. How does computer telephony integration work?

Contact Center

Contact Center Call Center Social Media CRM

Customer Experience Update

How to Achieve Customer Engagement with Call Center Technologies?

What is Computer Telephony Integration CTI for Contact Centers?

Webinars

Stay Connected