Automatic Callback Consulting Loyalty Sales 
NobelBiz
MAY 9, 2023
Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. Let’s dive a little deeper into the specifics of each type.
NobelBiz
FEBRUARY 17, 2023
For instance, a customer who requires assistance with the purchase process will be sent to a sales assistant agent. You may also automate some requests, such as appointment cancellations, to reduce your consultants’ effort. This agent will be able to answer the customer demands in a more efficient way.
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