NobelBiz

MAY 9, 2023

Improving Efficiency It is estimated that a salesperson makes 52 calls daily (with 15% of the time dedicated to leaving voicemails). In a regular set-up, where agents manually select, dial, and wait for the call to connect is estimated that a total of 36 hours is being wasted each month – per rep.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

AUGUST 2, 2022

Reducing call abandonment rate means connecting more with customers in a less impersonal way. At the same time, the most effective customer engagement strategies are available in the communication technology space. The abandonment rate of outbound calls can be reduced using call management tools.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

APRIL 21, 2022

CTI or Computer Telephony Integration is a technology that was developed in response to the need for companies to connect their telecommunications networks with their computers. CTI integration tools It’s easy to assume that call center CTI technologies can only be effective when there is a large volume of phone calls.

Contact Center 52

Contact Center Call Center Social Media CRM 52