Remove Automatic Callback Remove Connections Remove Gamification Remove Return on Investment
article thumbnail

Call Center Dialer Software: Optimization Best Practices

NobelBiz

In a regular set-up, where agents manually select, dial, and wait for the call to connect is estimated that a total of 36 hours is being wasted each month – per rep. Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment.