NobelBiz

FEBRUARY 21, 2023

Here are just a few ways to maximize your customer engagement efforts: Customer communication is a vital component of your business, and it’s essential to establish a proper interaction flow. Depending on the size of your business, you can create different channels to help with communication. But make no mistake!

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NobelBiz

APRIL 21, 2022

Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. Today we talk about Omnichannel and consumer 2.0. CTI incorporates voice, dial, video, or voice-over-IP phone technologies that establish new and better ways to communicate.

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NobelBiz

MAY 9, 2023

Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call. Find a solution that integrates SMS, Email, web chat, and social media into an agent’s desktop environment. Ensure your network is built to spec for VoIP and CCaaS solutions.

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NobelBiz

AUGUST 2, 2022

At the same time, the most effective customer engagement strategies are available in the communication technology space. They will then post their negative experience on the company’s social media or website. By optimizing resources, automatic callback may smooth out calls during peak hours and balance supply and demand.

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