Remove Automatic Callback Remove Call Flow Remove Tools Remove Wait Times
article thumbnail

Call Center Dialer Software: Optimization Best Practices

NobelBiz

In a regular set-up, where agents manually select, dial, and wait for the call to connect is estimated that a total of 36 hours is being wasted each month – per rep. It’s easy to see how an automated tool to select prospects, dial, and route the call can optimize the outbound process.